Complaints policy

All complaints and stakeholder concerns received by Exova BM TRADA are acknowledged, investigated, and actioned. Exova BM TRADA shall use best endeavours to keep the complainant/informant informed of progress in evaluating the complaint/concern and shall communicate to the complainant/informant giving formal notice of the end of the complaint/concern handling process. The final communication will include a summary of the investigation, conclusion and any actions taken as a result.
All complaints/concerns shall be submitted in writing to;

Exova BM TRADA
Central Compliance Department
Stocking Lane
Hughenden Valley
High Wycombe,
Buckinghamshire
HP14 4ND

Email: cert.admin@exova.com

For detailed information on the Exova BM TRADA complaints process please refer to the Guidance to Exova BM TRADA complaints handling procedure.

Disputes and appeals policy

All disputes and appeals received by Exova BM TRADA are fully investigated. Please submit all disputes and appeals in writing to;

Exova BM TRADA
Central Compliance Department
Stocking Lane
Hughenden Valley, High Wycombe
Buckinghamshire, HP14 4ND

Email: cert.admin@exova.com

For detailed information on the Exova BM TRADA disputes and appeals process please refer to the Guidance to disputes & appeals procedure.